We are extremely proud of our track record in winning awards for our exceptional customer service. Our standards have proved to remain consistent and extremely high, recognised by both local and national awarding bodies:

National Customer Service Awards
Finalists of the 2002 Customer Service Contact Centre of the Year
Finalists of the 2010 Customer Service Contact Centre (up to 100 seats)

These awards offered a single platform to demonstrate customer service and contact centre excellence.  The criteria we were assessed on included:

  • Customer Care Policy
  • Team Work & Best Practice
  • Benchmarking & Measurement
  • Communication
  • Innovation & Initiative
  • Results

Congratulations on being a finalist in the National Customer Service Awards, it was a tremendous achievement. I just wanted to personally say congratulations as this truly is a great achievement, especially taking into account the 20% increase on entries this year which made the categories all the more competitive across the board.
Jemma Munro, Events Co-ordinator National Customer Service Awards, 2010

National Business Awards
Winners of the Northamptonshire Business Awards 2001
Runners up of the Northamptonshire Business Awards 2011

We demonstrated that we are an organisation that is totally committed to the satisfaction of its customer. We demonstrate practices in place to measure customer satisfaction and act on. The criteria we were assessed on included:

  • Details of the practices used to monitor and measure customer satisfaction.
  • Training programmes in place to ensure staff offered excellent customer service.
  • How our company had grown over the past two years due to our focus on delivering excellent customer service.